On Friday, I ended up in an old-fashioned hardware store in a tony neighborhood closer to the city. I was there only as a browser, but even I, who can barely tell a Phillip’s head from a hex head, was asked if I could be helped a half-dozen times.

Moseying my way through the narrow aisles I found some fun non-hardware-store kinds of items, and even bought a couple of them, a heavy aluminum jellyroll pan and a roll of cellophane tape.

It was only after I saw the price tags on these items that it hit me. Old-fashioned customer service is comforting. You feel important. You feel seen. And more to the point, you might actually find what you’re looking for.

But it doesn’t come cheap. These days, old-fashioned service is mostly for the well-heeled. Once upon a time, though, it was for all of us.